Task |
Fee |
Comments |
| 7x24x365 Online Support Desk/ticketing system |
free |
Our ticketing systems assists us and our customers track their requests and assists us in providing you with outstanding support. You can access the support system for your account from the support section of our website. |
| Upgrades |
free |
Upgrades within our shared hosting plans are easy and can usually be done through your control panel. |
| 3rd Party Software included with your plan(s) |
server side free |
Many scripts included with your plans are freeware or commercial applications not supported by the control panel vendor. We will ensure server configuration is correct and do initial trouble shooting. Our technicians will refer you to appropriate resources for support, e.g. software vendor, support forums, etc. See Script debugging below. |
| Other 3rd party scripts / unsupported software |
fee-based |
Our technicians can install most common applications and scripts upon request for our standard support rate. You will need to provide appropriate licenses as required. Please ask our technicians if your desired application or script is suitable on our shared hosting servers before purchasing. Applications requiring root access to be installed are not allowed (we recommend VPS for applications and scripts not suitable for a shared server environment). |
| Off Network Moves / Migrations |
fee-based |
Our technicians will be happy to assist you in moving your account(s) from another provider for our Standard support rate. |
| Scripts Debugging |
fee-based |
Our technicians will attempt to debug 3rd party scripts upon request for our Standard support rate. |
Domain Registrations
